In order to start the return or exchange process, please make sure the product comply with the following conditions, in accordance with our terms of sale: 

• The product must be in their unused original condition, with all tags and security seal still attached
• The return must be requested via online Return/Refund form.
• The product was purchased online on www.dexterchestongallery.com
• The return (parcel) provided to the courier within 24hours from return authorization
• The return (parcel) can only be returned from the original shipping Country/Region